How to buy?
Below you can find detailed information about the accepted payment methods (Payment policy), the delivery methods (Shipping policy) of your products, about the Return policy of our store as well as the terms of use (Terms of use) of of this site.
Payment policy
CASH ON DELIVERY
You pay cash on delivery upon receipt by courier.
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DEPOSIT IN A BANK ACCOUNT
For the fastest execution of your order you should contact us via e-mail at zoeartcollection@gmail.com or by phone at +30 6946998156 to complete your order. In the bank deposit you must enter as a reason your full name and the number of your order. For transaction via e-banking, save the confirmation of your transaction (which states the transfer of the corresponding amount to our account) and send it to zoeartcollection@gmail.com.
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The bank account where you can deposit money is:
✓ Eurobank IBAN: GR8502602850000500200904137
JUSTICE: SIDERI ZOI IOANNIS
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ME PAYPAL
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Through the automated form of our website to which the customer is redirected by choosing a payment method via paypal
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WITH DEBT / CREDIT CARD (VIA STRIPE)
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By filling in the corresponding fields of the form of our website, choosing a payment method with "debit / credit card" with the security of the stripe network. VISA, MasterCard, Amex (American Express), ChinaUnionPay, JcB, Diners, CartesBancaires cards are accepted, Discover, Electron, Maestro
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Shipping methods and shipping costs
Prices on our products include VAT. as required by current legislation. Zoeartcollection.gr has the right at any time to change the selling prices of the products. Please note that prices may vary at the physical store. If you want to personalize your order, use the ways to contact our store.
The products are shipped through ACS Courier or other cooperating transport companies.
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WITHIN GREECE
Shipping costs are FREE with purchases over 100 € for all GREECE
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FOR DELIVERY ABROAD (Worldwide Shippings)
Deliveries abroad are made with various transport companies (if you have a particular preference you can indicate to us the transport company you prefer or cooperate with). The costs are borne by the recipient and always depend on the volume of the products and the area in which they will be sent. If you have any questions you can call us to tell you the shipping costs for your order in the area where you are depending on your order.
Order Delay
Orders may be delayed and their delivery and delivery may be affected, for the following reasons:
✓Due to extreme weather conditions, due to strike, due to force majeure.
Inability to communicate by telephone or electronically with the customer.
.Due to a problem in the production of the product.
.Due to a problem in the payment of the product.
ΌγDue to incorrect customer details when placing the order.
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(ENG) We will contact you as soon as possible via email to inform you about shipping costs and their payment methods as well as the delivery time of your order. Shipping costs are calculated based on the weight of the products of your order and based on the shipping area.
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Shipping costs (ACS Courier):
For the Express Service
Within Attica:
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2.50 euros / 2 kg (+0.60 euros / additional 1 kg) with delivery time 1 working day
Land destinations:
4.00 euros / 2 kg (+0.80 euros / additional 1 kg) with delivery time 1-2 working days
Island destinations:
4.00 euros / 2 kg (+0.80 euros / additional 1 kg) with delivery time 1-3 working days
Inaccessible areas:
7.00 euros / 2 kg (+2.00 euros / additional 1 kg) with delivery time 1-5 working days
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Return Policy
Given the priority we give to the satisfaction of our customers, we provide the ability to return or replace all our products. Our Customers can proceed with product replacement or full refund within 14 calendar days from the day of delivery of the products, provided that the Return Policy Terms listed below are met.
Returns process
The return or replacement process is listed in detail below. The zoeartcollection.gr reserves the right not to accept the return or replacement of products that have not been returned in accordance with Return Policy Terms.
Defective Product Return or Replacement
Returns / changes of defective products are made after contacting zoeartcollection.gr, as follows:
Contact by phone at 6946998156 or via e-mail at zoeartcollection@gmail.com, to have your request approved.
After the approval of your request by zoeartcollection.gr, fill in the Return Form .
The return will be made by you, with ACS Courier or another cooperating transport / courier company. Shipping costs will be covered by zoeartcollection.gr.
Upon receipt of your parcel, zoeartcollection.gr will refund, both the value of the products and the cost of your original shipping or the replacement of any defective product, after consultation with the customer.
Non-Defective Product Return (Unjustified Withdrawal) or Replacement
Returns / exchanges of non-defective products are made after contacting zoeartcollection.gr, as follows:
Contact by phone at 6946998156 or via e-mail at zoeartcollection@gmail.com, to have your request approved.
After the approval of your request by zoeartcollection.gr, fill in the Return Form / Withdrawal Statement .
Send your parcel to the address listed on the Return Form with any courier company you wish and ensure the safe delivery of your parcel, at zoeartcollection.gr. Shipping costs for return or replacement of non-defective products are borne by the customer.
Upon receipt of your parcel, zoeartcollection.gr will refund only the value of the products and not the cost of your original shipping or the replacement of defective products, after consultation with the customer, in the bank account that will be listed in return form.
Return regarding wrong product:
In case the product sent to you is different from the one you ordered, you can return it within ten (10) working days from its delivery to you free of charge. The return of the product, in this case, can be done only if the product is in its original condition and with completely authentic intact packaging. Shipping costs: the return for the specific cases is made at our cost with the basic condition that you have been contacted by phone at 6946998156 or via e-mail at zoeartcollection@gmail.com, in order to be sent the correct product.
Money return:
FOR THE RETURN OF THE PRICE in the context of product return: In the event that in the context of the above, we will make a payment to you of the original price, it is clarified that:
- If the payment was made by you using a PayPal account, our company is obliged to inform the headquarters about the cancellation of the transaction and PayPal will proceed in accordance with the terms of the contract signed between the customer (you ) and his PayPal account. The Company after this information does not bear any responsibility for the implementation of the terms of the aforementioned contract between the customer and PayPal as well as for the time and manner of execution of the reversal of the said transaction.
- In case the payment of the price has been made in cash or Bank transfer or cash on delivery, in order to return the said amount, you will indicate on your part a Bank account (sending proof that you are the beneficiary of it) to which the deposit will be made. return of the product price.
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- In case the payment of the price has been made by debit / credit card via STRIPE, the terms and conditions of returns of the said service apply.
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Terms of Return Policy
The listed conditions must be observed in full, for the return of the products to zoeartcollection.gr:
The return / replacement request should not exceed 14 calendar days from the date of delivery, as it appears from the receipt documents.
All returned products must be received by zoeartcollection.gr, in their original condition (sealed, without signs of wear or other damage) and in resale condition.
All returned products must bear the labels and any other accompanying documents or leaflets in their original condition with no signs of wear.
If and as long as the above conditions are met, you can proceed with your request, so that the corresponding amount of money will be returned to you. or replace the product with another of your choice. In any other case, different from the above, the zoeartcollection.gr reserves the right not to accept your request.
The customer always has the absolute responsibility of sending the returned items to the address indicated in the Return Form. For this reason, it is recommended to use ACS Courier or another partner with zoeartcollection.gr company.
To zoeartcollection.gr assumes no responsibility for returned products that are lost upon their return.
Please, give us a time limit of 15 working days, from the day of arrival of the products in our store, in order to complete the whole process of your request.
Terms of use
By visiting the website or using material from these websites, you accept the following terms. Please note that you are not allowed to use the website if you do not accept the following terms.
Product and price information
Prices on our products include VAT. as required by current legislation. Zoeartcollection.gr has the right at any time to change the selling prices of the products. Please note that prices may vary at the physical store. If you want to personalize your order, use the ways to contact our store.
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Privacy
The zoeartcollection.com strictly applying the principles of personal data protection, provided by International and European law governing issues related to electronic commerce (Directive 2000/31 / EC, Presidential Decree 131/2003) as well as the Law on Consumer Protection (N 2251/1994) which regulates issues related to distance selling and the relevant provisions of the Greek law (Law 2472/1997) for the protection of the individual and the protection of personal data as supplemented by the decisions of the Chairman of the Protection Committee Of Personal Data, the P.D. 207/1998, 79/2000, article 8 of Law 2819/2000 and of European law with the directives 95/46 / EC and 97/66 / EC, explicitly states that it is not going to make any unfair use of your personal in no way discloses, discloses, sells, leases or exchanges your personal information and information that you submit to any third party.
Your personal information is permanently deleted upon your request and is not given in any way to anyone. By submitting material to our server, you agree that the material does not contain untrue, illegal or in any way unsuitable for use and publication. For information on the processing of personal data please visit the following link, which is a single text here: Click here
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Newsletter Terms and Conditions
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Sign up
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You can subscribe to our newsletters simply by entering your e-mail. Registration is not required. By subscribing to the newsletters, our customers are constantly informed about exclusive offers as well as the latest news. If for any reason and at any time, the user wishes to cancel his registration, just contact the customer service department of our company at our email zoeartcollection@gmail.com.
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Protection
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By subscribing to our newsletter, the user agrees to receive information material and news related to our website at the email address he / she registers. We do not in any way disclose or disclose your personal data and information that you trust us, in accordance with our "PERSONAL DATA PROTECTION" policy.
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Third party websites
To facilitate your access to its websites, the zoeartcollection.com may include links to Internet sites that are owned or operated by third parties and are responsible for their own content.
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Limitation of Liability
Zoeartcollection.gr has made every effort to portray with the greatest possible accuracy the products available by viewing photos, descriptions and more specific comments. However, this online store may contain errors (typographical, numerical and imaging). Thus, zoeartcollection.gr does not guarantee the maximum accuracy or completeness of the illustrations and product descriptions. The statements, reports or other information reported or available in this online store have been checked to the maximum for accurate data, however in no way constitute an absolute commitment criminally or civilly prosecuted. Zoeartcollection.gr, its addressees, or other representatives thereof, have no responsibility, under any circumstances, for any consequential, incidental, indirect, special damages or costs or fines, including, but not limited to, profits, absenteeism of the business, loss of information or data, or loss of customer, loss or damage to property, and any claims of third parties arising out of or in connection with the use, copying, or presentation of this website or its contents or any other linked website; regardless of whether zoeartcollection.gr was informed, knew or should have known about this possibility.
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Modification of the terms hereof
The zoeartcollection.com reserves the right to modify or renew the terms and conditions of transactions and undertakes the obligation to update this text for any change or addition to the terms.
The product and company names listed on this website may be trademarks or trademarks of their respective owners. Your access to this website should not be construed as an endorsement, consequently, final or otherwise, of any license or right to use any symbols, logos, images, representations appearing on this website, without our prior written consent or that of any third party. their.
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Applicable law
All the transactions you make through it zoeartcollection.com governed by International and European law governing matters relating to electronic commerce (Directive 2000/31 / EC, Presidential Decree 131/2003) as well as the Law on Consumer Protection (Law 2251/1994) governing matters relating to distance sales. Wanting to cover our customers, we offer the possibility of returning products if:
The date of receipt of your order with the date of sending the returns does not exceed 7 calendar days.
The packaging has not been violated and is in its original packaging. In the return package, place a document explaining the reasons for the return as well as the contact numbers so that we can agree on how to return the money. Please note that the shipping costs of the order and the shipping costs of returning the products are borne by the customer.
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Cookies Policy
The Zoe Art Collection Store uses cookies to improve the operation of its website zoeartcollection.gr (the "Website") and to improve your navigation on it. It aims to make your online experience and your interaction with the Website as friendly, personalized and easy to use as possible. It is very important to know what kind of cookies the Website uses and for what purposes. This will help protect your personal data while ensuring a user friendly environment. Below you can read what cookies are, which cookies we use and how you can disable their use.
What are cookies?
The cookies are small text files that a website stores on your computer, tablet or mobile device when you visit this website. We use cookies on the Website to manage logins, to provide personalized websites and to tailor advertising and other content to reflect your particular needs and interests. This way, the Website remembers your actions and preferences (such as display preferences, language) for a period of time, so you do not have to enter these preferences every time you visit the Website or browse its pages.
Cookies do not access the files of the user's device. In addition, cookies can not harm the user's device.
We use cookies of two categories:
Temporary cookies (session cookies) These are temporary cookies that remain in the cookies file of your device browser only during your visit and are deleted when you close the browser.
Persistent cookies (persistent cookies) These remain in the cookies file of your device's browser even after the browser is closed, sometimes for a year or more (the exact length of stay depends on the lifespan of each cookie) or until delete them yourself.
Cookies on this Website and how to manage them
The Company uses on the Website the absolutely necessary cookies, performance cookies, traffic management cookies, targeting / advertising / usage statistics cookies, social networking cookies and third party cookies.
Absolutely Necessary cookies
The absolutely necessary cookies are crucial for the proper functioning of the Website, they allow you to browse and use its functions, such as access to safe areas. Without these cookies we can not offer effective operation of the Website.
Traffic Management Cookies
On the Website we use traffic management cookies to be able to detect technical problems that may occur during your browsing. Based on the information gathered by these cookies, we can correct technical errors and problems and thus continuously improve the services we offer through the Website.
Performance cookies
Performance cookies collect information about how you use the Website, such as which pages you visit most often and if you receive error messages. The information they collect is aggregate. They are only used to improve the operation of a website.
Targeting cookies / advertising / usage statistics
These cookies are used to provide content that best suits you and your interests. These cookies may be used to remember the websites you have visited to determine which online marketing channels are most effective and allow us to reward external websites and affiliates who have referred you to us.
Social Networking Cookies
The articles, images and videos you see on the Website can be shared and liked via social media via buttons. Social network cookies are used to enable these buttons to recognize when you want to share an article or video. Social networks may also collect your personal information for their own purposes. For more information about the cookies set by the social networks and the possible information they collect, please refer to the privacy statement / policy provided by the respective social networks (Facebook & Youtube).
Third-party cookies
These are cookies used by third parties, such as e.g. social networks, to track your visits to the various websites where they are advertised. The Company has no control over these third party cookies.
How you can control cookies
As already mentioned above, cookies are stored on your computer, after you are first informed and consent to it, with the exception the absolutely necessary cookies as well as the management cookies, for which no explicit consent is required. It is at your discretion to check and / or delete cookies. You have the right to withdraw your consent to the use of these cookies at any time for all cookies except the necessary and traffic management. The operation of the Website will not be significantly affected if you deactivate or do not accept the use of cookies on this Website. However, this may cause difficulties in navigating the Website and some of its features may not be available. Additionally, disabling a cookie or a cookie category will not delete existing cookies from the browser - this should be done separately, through the browser. You can find further information on how to disable cookies or adjust the cookie settings for the browser you are using from the list below:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Internet Explorer: https://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
Safari: https://help.apple.com/safari/mac/8.0/#/sfri11471
If you do not accept cookies you will not be blocked from accessing the Website.
Web browsers are usually set to accept cookies by default. Therefore, if you want to modify the operation of the browser (web browser) that you use to warn you about the use of cookies or not to allow their use, you must refer to the settings of the browser you are using.
This Website may contain links or references to other websites. Please note that we do not control cookies / tracking technologies of other websites and this Cookie Policy does not apply to these websites.
Useful links for cookies
Google Ads Settings: https://www.google.com/ads/preferences/?hl=en_US
Management of advertising cookies for the USA: https://www.aboutads.info/choices
Management of advertising cookies for the EU: https://www.youronlinechoices.com/uk/your-ad-choices
All About Cookies - https://www.aboutcookies.org (in English).
Cookies Policy Review
We reserve the right to make any changes and corrections to this Policy. Please refer to the Website at regular intervals to check for any changes herein.
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POLICY PROTECTION POLICY AND COOKIES OF THE ONLINE STORE
zoeartcollection.gr
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1. What about this file?
This e-Shop Privacy Policy, including the Application (hereinafter referred to as the "Policy"), is for information purposes only, therefore it is not a source of liability for the Online Store Customers and the Application (it is not a contract or regulation).
The information contained in the "Policy" is general. Detailed information regarding processing
specific personal data are available at the time of collection, while the content of the relevant
clause is conspicuous and located in an easily accessible place. The above applies in particular to the information provided
concern the purpose and legal basis of the processing of personal data, their storage duration and
recipients thereof.
All words, phrases and abbreviations that appear on this page and begin with a capital letter (e.g.
Buyer, Online Store, Online Service) should be interpreted according to their definition, as contained in the Online Store Regulation, which is available on its website
Our Online Store zoeartcollection.gr, including the Application.
In the event of any doubt or inconsistency between the Policy and the consent given by a particular person, regardless of the provisions of the Policy, the basis for obtaining and determining by the Administrator the scope of activities is voluntary consent or the provisions of law. In the event of such a conflict between the Policy and the content of the information clauses provided by the Administrator when collecting personnel
data (usually in forms in the Online Store), the information that the Customer must follow is provided within the aforementioned information clauses.
2. Who is your Data Manager?
AO Administrator of the personal data collected:
- Through the Online Store and the Application (including the use of "cookies" or other similar technology) other channels of communication with the Customer,
- Acquired based on the customer's activity on the Internet, in the Application or in the physical store owned by the company ZAC, which is based in Megara, Attica.
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The identity of our company:
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SURNAME: ZAC (Zoe Art Collection) - Zoe Sideri, Tax Identification Number: 127918137, FULL NUMBER: 153631709000, Tax Office: Elefsinas (Megaron), HEADQUARTERS: G. Sp. Berdeli 1, Megara Attica 19100 Greece
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